Custom products
Fully personalized rugs, previews approved by the customer, and creator-linked Shopify products are usually handled through remake, correction, or support review rather than cancellation after production starts.
POLICY
Returns & Exchanges
Because most TuftNano rugs are made to order, returns are reviewed based on product type, customization level, and production state rather than a one-size-fits-all retail rule.
Supply-store products
Standard shop inventory can be reviewed for exchange or return if unused and reported promptly through support.
How to get help
Start with your member account if the order is tied to a custom workflow, or use the contact and help pages if you need manual review.