Before production
Every custom piece starts with an approved preview and a confirmed size selection. Larger or more sculptural projects may include an engineering review before checkout.
DELIVERY
Shipping Information
Production timing depends on design complexity, selected size, and finishing steps. Shipping is handled from the Shopify order and fulfillment workflow after the product is confirmed.
Transit and tracking
Once Shopify marks the order as fulfilled, tracking details are pushed into the fulfillment tracking workflow so both admins and creators can see shipment progress.
- Tracking updates follow the Shopify fulfillment record
- Oversize rugs may ship in multiple parcels
- Commercial projects can be staged by milestone
Estimating lead times
Use the quote flow for large projects and the member dashboard for custom-product follow-up. Those routes reflect the most accurate state of your order.